Go Virtual Premium Cluster Support:

Buying regular server hardware, OS and software support do only cover the servers in a cluster on a server per server basis. Nothing covers the entire cluster functionallity. The Go Virtual Premium Cluster Support is an enhancement of the regular server support covering a cluster as one system.

The Go Virtual Premium Cluster Support includes:

• Trouble shooting of undefined problems related to either hardware, operating system, management software, end-user applications or over all system functionality of a system.
• Assistance to customer case owner to engage the appropriate support provider to get the problem solved.
• Configuration services for upgrades or expansion of the existing cluster.
• Proactive advisory service for issues regarding upgrades or planned changes to the system. Scheduled support follow-up meetings with the customer.
• The Go Virtual support is backed-up with the vendors specific hardware and software support.